Job Description
Deliver customer satisfaction and retention of existing customers.
Manage a team of executives.
Maintenance of SLA's and ensure delivery.
Process designing and management
Ensuring new hire training along with the tracker updation.
Prepare daily, weekly and monthly reports.
Salary:
Not Disclosed by Recruiter
Industry:
Travel / Hotels / Restaurants / Airlines / Railways
Functional Area:
ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:
Operations
Role:
Operations Manager
Keyskills:
Customer Relationship Management, BPO
Desired Candidate Profile
Education:
(UG - Any Graduate - Any Specialization, Graduation Not Required)
AND
(PG - Any Postgraduate - Any Specialization, Post Graduation Not Required)
AND
( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
Please refer to the Job description above
Company Profile
BLS International Services Limited
BLS International Services Ltd is a 100% subsidiary of BLS Group and
is one of the fastest growing Visa/Passport services company which
serves the missions in all administrative, non-judgmental parts of the
passport & visa application process. With adding seven accounts in
2009-10, we take pride to be called as the fastest growing visa and
passport outsourcing company. Further to add we have well spread-out
"Face to Face" contact centres and network throughout India, and other
Countries. 
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