Showing posts with label Ticketing. Show all posts
Showing posts with label Ticketing. Show all posts

Monday, 12 August 2013

Customer Service Agent/customer Service Host at IGI Airport

Job Description

Check-in and ensure that tickets and travel documents (passport, visas (if req), etc) of pax are valid.
Validate E-Tix pax identity and documents.
Through check-in pax if applicable.
Report blacklisted documents to the seniors immediately.
Check for the cabin baggage and oversized and excess baggage.
Weight and determine excess baggage, issue excess baggage tickets, and collect excess baggage charges.
Carry out the carriers seat allocation or selection system, issue boarding pass, detach flight coupons.
Ensure that frequent flyer programs of the airlines are professionally handled.
Handle denied boarding process and compensation.