Job Description
Relationship manager - NRI
Role definition
a. Job title: Relationship Manager NRI
b. Reports to the Sr Relationship Manager- NRI/Area Manager NRI / Area Manager Branch Banking/Regional Business Manager
c. Job objective: This position is primarily responsible for developing and maintaining banking relationships with a select group of high net worth customers by providing them exceptional individualized customer service, thereby achieving targeted growth and service norms.
d. Job know how: In depth product knowledge of all branch product selling skills ,customer service skills, MIS familiarity, strong interpersonal skills, some public relations/event management experience, knowledge of regulatory/compliance issues, knowledge of financial market place: e.g. competitive offerings, changes in market place, etc. , knowledge of investment products, services and options.
e. Functional skills required:
i. Superior relationship management and interpersonal skills
ii. Sales ability of a very high order
iii. Excellent command of product and processes knowledge
iv. In-depth understanding of financial instruments, markets and macro micro economic processes.
v. Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT,
vi. Leadership and managerial skills to coach, guide, train and motivate the NR Client Acquisition Team.
vii. Numerical and analytical skills to calculate returns / Yields / EMI / Etc on products for customers.
viii. Excellent written and oral skills.
ix. Understanding of the credit cycle, for the consumer as well as community banking.
x. Knowledge of and understanding about the compliance policies and procedures.
xi. Ability to function in and add to the performance of a team.
xii. Ensure NR Channel meets its overall revenue
xiii. Adherence to all regulatory, statutory and corporate compliance standards and audit requirements in full.
xiv. Liaising with product management team, marketing and other centers for new product development, service enhancements and sales initiatives.
xv. Co-coordinating with other businesses to generate cross referrals and for providing NR customers seamless access to all Kotak Mahindra Bank products e.g. direct asset products. etc
xvi. Co-coordinating with and training other RMs for delivering a common level of world class service to NRI customers for their financial needs.
Role definition
a. Job title: Relationship Manager NRI
b. Reports to the Sr Relationship Manager- NRI/Area Manager NRI / Area Manager Branch Banking/Regional Business Manager
c. Job objective: This position is primarily responsible for developing and maintaining banking relationships with a select group of high net worth customers by providing them exceptional individualized customer service, thereby achieving targeted growth and service norms.
d. Job know how: In depth product knowledge of all branch product selling skills ,customer service skills, MIS familiarity, strong interpersonal skills, some public relations/event management experience, knowledge of regulatory/compliance issues, knowledge of financial market place: e.g. competitive offerings, changes in market place, etc. , knowledge of investment products, services and options.
e. Functional skills required:
i. Superior relationship management and interpersonal skills
ii. Sales ability of a very high order
iii. Excellent command of product and processes knowledge
iv. In-depth understanding of financial instruments, markets and macro micro economic processes.
v. Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT,
vi. Leadership and managerial skills to coach, guide, train and motivate the NR Client Acquisition Team.
vii. Numerical and analytical skills to calculate returns / Yields / EMI / Etc on products for customers.
viii. Excellent written and oral skills.
ix. Understanding of the credit cycle, for the consumer as well as community banking.
x. Knowledge of and understanding about the compliance policies and procedures.
xi. Ability to function in and add to the performance of a team.
xii. Ensure NR Channel meets its overall revenue
xiii. Adherence to all regulatory, statutory and corporate compliance standards and audit requirements in full.
xiv. Liaising with product management team, marketing and other centers for new product development, service enhancements and sales initiatives.
xv. Co-coordinating with other businesses to generate cross referrals and for providing NR customers seamless access to all Kotak Mahindra Bank products e.g. direct asset products. etc
xvi. Co-coordinating with and training other RMs for delivering a common level of world class service to NRI customers for their financial needs.
