Executive Operations - 1 Opening(s)

Job Description

Objective / Purpose of the Department: Plan, develop and implement high quality service operations processes and procedures in order to contribute to the business growth, revenue and profit. Ensure Quarterly scans are done in the countries with above target scores achieved each time. Work on Discrepancies (raised by Cisco/NSN) and fix those issues by coordinating with the countries. Arrange con calls with countries and Control Tower Team and help to settle any issues. Send all Scheduled/Unscheduled Reports to the countries Ontime. System (SDS Lite) Trainings and implementation Agree with the countries the set (by CISCO/NSN) Standard Operating Process (SOP). Other general activities of CISCO/NSN projects Service Quality Ensure Import and Export performance/KPIs are up to the target Manage/Analyze Service Failures based on controllable and uncontrollable factors and recommend action plans Be responsible for various Service Quality Reports Linehaul Management Service analysis based on arrival and departure Analyzing and recommending new Linehaul (transit time and cost effective) Periodical analysis of Linehaul used vs. Linehaul scheduled and report discrepancies Preferred Knowledge and competencies: Very good MS EXCEL & MS POWERPOINT skills Good (English) Verbal and written communication Willing to travel abroad MBA Freshers can also apply