Job Description
The L1 Customer Support Representative will
create, manage, and respond to trouble tickets submitted by customers
experiencing challenges using Seclore FileSecure and provide exceptional
customer support to our customers via phone calls and email
communications. This position is located in Mumbai.
Experience in a technical call center or help desk or in a technical troubleshooting related field. Possess exceptional customer service skills and must be able to successfully communicate with all levels of employees in an organization via phone and email. Excellent verbal and written communication skills are mandatory.
Experience working in a team-oriented, helpdesk or customer service environment. Excellent analytical and troubleshooting skills with end-users/customers. Multitasks and works well in a fast-paced environment
Ready to work in shifts.
Experience in a technical call center or help desk or in a technical troubleshooting related field. Possess exceptional customer service skills and must be able to successfully communicate with all levels of employees in an organization via phone and email. Excellent verbal and written communication skills are mandatory.
Experience working in a team-oriented, helpdesk or customer service environment. Excellent analytical and troubleshooting skills with end-users/customers. Multitasks and works well in a fast-paced environment
Ready to work in shifts.
