Job Description
Hello,
We have an urgent requirement for one of the biggest bank.
Designation: Phone banking officer
Location: Gurgaon/Chennai
Core Responsibilities
Ensure Customer service excellence by
- Displaying complete onus to the customers Query/problems
- Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product & process)
- Ensuring Nil Customer complaints
- Ensuring excellent SLS scores
- Escalating / Highlighting customer Problem Incidences
Adherence to Service and Sales Compliance
Cross Selling / upselling on set products (Assets & liabilities products)
Ensuring Process Efficiency by achieving set targets of Call Quality
Qualification : Graduate from a recognized University
Skills:
Excellent Written & Oral Communication
Passions towards Service
Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Good Comprehension Skills
Team player with a positive attitude
Transportation: Both side cab facility
Day shift for female candidates
If interested please mail me your resume at malti.salonia@peoplestrong.com or can call on below mentioned no.
Regards
Malti Salonia
9953269900
We have an urgent requirement for one of the biggest bank.
Designation: Phone banking officer
Location: Gurgaon/Chennai
Core Responsibilities
Ensure Customer service excellence by
- Displaying complete onus to the customers Query/problems
- Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product & process)
- Ensuring Nil Customer complaints
- Ensuring excellent SLS scores
- Escalating / Highlighting customer Problem Incidences
Adherence to Service and Sales Compliance
Cross Selling / upselling on set products (Assets & liabilities products)
Ensuring Process Efficiency by achieving set targets of Call Quality
Qualification : Graduate from a recognized University
Skills:
Excellent Written & Oral Communication
Passions towards Service
Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Good Comprehension Skills
Team player with a positive attitude
Transportation: Both side cab facility
Day shift for female candidates
If interested please mail me your resume at malti.salonia@peoplestrong.com or can call on below mentioned no.
Regards
Malti Salonia
9953269900
Salary:
INR 2,25,000 - 3,50,000 P.A. Incentives
Industry:
Banking / Financial Services / Broking
Functional Area:
ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:
Voice
Role:
Associate/Senior Associate -(NonTechnical)
Keyskills:
customer service customer support phone banking phone banking officericici bankhdfc bankinboundupselling ukusaustralian
Desired Candidate Profile
Education:
UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Excellent Written & Oral Communication
Passions towards Service
Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Good Comprehension Skills
Team player with a positive attitude
Passions towards Service
Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Good Comprehension Skills
Team player with a positive attitude
Company Profile
PeopleStrong HR Services Pvt. Ltd.
Client of people strong hr services
Contact Details
Recruiter Name:Malti Salonia
Address:
A-10, Infocity, Sector-34
GURGAON,Haryana,India
Telephone:9953269900
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