Job Description
Experience: 0-1 yrs
Location: Venue:
ING Vysya Bank ltd
Hara chambers,
#22, KH road, 4 Th floor,
Double road
Bangalore-560027
Date of interview: 24, august 2013
Time: 10:00Am to 1:00Pm
Mode: F2F
Panel: Srinivasa rao Boyina (Regional HR partner) or Bobby,
List of documents needs to be carrying at the time of interview:
FRESHERS:
Resume
Educational certificate (10+puc+degree)
PAN card
Id card or ration card or driving license, passport, bank passbook.
Photos -8 recent pass port size photos
EXPERIENCED:
Above mentioned
Relieving letter
Last 3 months salary cer
tificate
PLEASE FIND BELOW THE JOB DESCRIPTION
PRINCIPAL ACCOUNTABILITIES:
List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.
EXPECTED END RESULTS MAJOR ACTIVITIES
1. Handling Customer calls regarding various queries To handle 80 calls per day
To have a talk time below 2 mins
To deliver with AHT and ACW below 30 secs each
Providing account information
Blocking and reissuing cards
Activation of card that is temporarily blocked
Cheque book requests
Statement requests
DD requests
ATM Pin / TPin / MI Bank Pin requests
Mibank ID activation / reactivation / deactivation
Phone number updation
Email ID updation
SMS alert registration
Product/Process Query handling
Responding to queries on Demat (T-1 data)
Responding to queries on Consumer Finance
Cross-selling
2. Assure Call Quality Answer calls in a courteous manner
Answer calls within one ring
Complaint logging and tracking
3. Process improvement Identify steps in work processes that can be improved
Identify improvement opportunities and propose timely suggestions
Location: Venue:
ING Vysya Bank ltd
Hara chambers,
#22, KH road, 4 Th floor,
Double road
Bangalore-560027
Date of interview: 24, august 2013
Time: 10:00Am to 1:00Pm
Mode: F2F
Panel: Srinivasa rao Boyina (Regional HR partner) or Bobby,
List of documents needs to be carrying at the time of interview:
FRESHERS:
Resume
Educational certificate (10+puc+degree)
PAN card
Id card or ration card or driving license, passport, bank passbook.
Photos -8 recent pass port size photos
EXPERIENCED:
Above mentioned
Relieving letter
Last 3 months salary cer
tificate
PLEASE FIND BELOW THE JOB DESCRIPTION
PRINCIPAL ACCOUNTABILITIES:
List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.
EXPECTED END RESULTS MAJOR ACTIVITIES
1. Handling Customer calls regarding various queries To handle 80 calls per day
To have a talk time below 2 mins
To deliver with AHT and ACW below 30 secs each
Providing account information
Blocking and reissuing cards
Activation of card that is temporarily blocked
Cheque book requests
Statement requests
DD requests
ATM Pin / TPin / MI Bank Pin requests
Mibank ID activation / reactivation / deactivation
Phone number updation
Email ID updation
SMS alert registration
Product/Process Query handling
Responding to queries on Demat (T-1 data)
Responding to queries on Consumer Finance
Cross-selling
2. Assure Call Quality Answer calls in a courteous manner
Answer calls within one ring
Complaint logging and tracking
3. Process improvement Identify steps in work processes that can be improved
Identify improvement opportunities and propose timely suggestions
Salary:
Fixed Salary+incentives
Industry:
Banking / Financial Services / Broking
Functional Area:
Sales, Retail, Business Development
Role Category:
Retail Sales
Role:
Sales Executive/Officer
Keyskills:
Phone Banking
Desired Candidate Profile
Education:
(UG - Any Graduate)
AND
(PG - Any Postgraduate - Any Specialization)
AND
( Doctorate - Doctorate Not Required)
Please refer to the Job description above
Company Profile
ING Vysya Bank Ltd.
http://www.ingvysyabank.com/scripts/careers.aspx
WELCOME TO THE WORLD OF ING VYSYA CAREERS! ING VYSYA is looking for
top talent. But why should you choose us above other companies? In a
word: diversity. No other Financial Services Institution offers the
diversity of growth, opportunities and cultures that you'll find at ING
VYSYA. In the process of fostering a Global look & Outlook, we
thrive, by sharing information across borders and across Business Units
in working environments that foster Open Communication, Trust and
Transparency. Another attraction of an ING VYSYA career is the
opportunity for lifelong learning. We have an aggressive and fast paced
career development for our employees through on-the-job and Leadership
Programs followed by an excellent Performance Management System. Our
boundary-less environment also supports
http://www.ingvysyabank.com/scripts/careers.aspx
Contact Details
Recruiter Name:Bhanu Priya
Contact Company:Ing Vysya Bank Ltd
Address:
ING Vysya House # 22 M. G. Road
BANGALORE,Karnataka,India
Telephone:91-80-25005200
Reference Id:Phone Banking
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