Relationship Manager- Preferred Banking, Band 8/7, Noida

Job Description	Job Description • Acquiring, growing and deepening Preferred Banking customer relationships through effective relationship management • Focus on the analysis and satisfaction of Preferred Customers' financial as well as investment needs and objectives. • To provide the face of the Bank to the highest net worth customers of the Bank. Key Roles & Responsibilities RELATIONSHIP MANAGEMENT • Build and deepen relationships with existing Preferred Customers to achieve increase in share of wallet and revenues. • Provide professional customer service to achieve a high percentage of customer satisfaction and retention. • Manage the portfolio to de-risk against attrition and achieve stability of book. • Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. • Serve as the one-point contact to the High Net Worth customers of the Bank SALES • Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment • Achieve the Targets set in terms of product mix • Induction of all new customers brought in by the Branches & Direct Sales team. • Achieve "best in class" productivity in order to maximize the efficacy of the sales process. • Achieve the budgeted cross sell targets. • Aggressive Sales call plans to acquire large prospective customers through referrals. • Ensure coverage of customer base in accordance with the approved contact plans. • Coordinate customer events for the cluster along with the product team SALES MIS • Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.) • Maintain and update customer information on WMS SERVICE • NPS & Customer management a. Ensure that NPS is at least in second quartile as compared to peers b. Use the online CMP system diligently and achieve > 75% of their require customer contact each month RISK MANAGEMENT & COMPLIANCE • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. • Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same • Read, understand and comply with all provisions of the Group Code of Conduct. Qualifications & Skills • Graduate/ Post Graduate, consistent academic career • Extensive sales experience (2 to 5 years) • Sales focused and highly target oriented • Able to pick up new concepts quickly • Able and excited about going out to meet new customers • Competitive awareness & benchmarking • Excellent communication, interpersonal & relationship building skills • Banking knowledge • Management Information Skills • Good Interpersonal Skills • Customer and Service Orientation How To Apply Everything that matters to you in your career and in life, matters to us. Join us as a Relationship Manager and we'll support you to get where you want to go, and to be more of the person you aspire to be. You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com. To help speed up your application, please note the following: - You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role - Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) - We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience. Closing Dates The closing date for applications is 02/10/2013. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future. Diversity & Inclusion Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Desired Profile	Please refer to the Job description above
Experience	2 - 6 Years
Industry Type	Banking / Financial Services / Broking
Role	Sales/Business Development Manager
Functional Area	Financial Services, Banking, Investments, Insurance
Education	UG - Any Graduate - Any Specialization PG - Post Graduation Not Required DOCTORATE - Doctorate Not Required, Any Doctorate - Any Specialization
Location	India
Keywords	Consumer Banking
Contact	Standard Chartered Bank Standard Chartered Bank India Pvt Ltd