Hurry Up!!! Non Voice Openings for Fresher's Mon to Fri @ 2pm to 7pm.

Job Description

Spot offers!!!

 

Review, Research, Resolve and Communicate with customers on customer inquiries, concerns, and customer complaints. Project a professional company image through written interaction.


Semi Voice or Non Voice Process.

Key Responsibility Areas:

• Receive and respond to inquiries from both internal and external customers
• Research to determine appropriate resolution steps as per SOP/ policies/parameters using GE systems
• Maintain customer records in accordance with policies and procedures.
• Maintains an effective follow-up process to ensure the completion of commitments to customers
• Provide Customer with product and service information
• Follow-up on customer inquiries and resolve
• Recognize, document and alert the supervisor of trends in customer calls.
• Recommend process improvements.

Qualifications/Requirements:

1. Excellent communication skills is a mandate
2. Should be 10+2/Graduates
3. 0 to 12 months of customer service experience in any industry
4. B.Tech and MCA graduates are not eligible
5. Desired candidates: Freshers, Immediate Joinees.
   
   
   
   

Desired Characteristics:

• Prior experience in back office operations
• Should be Customer Service Centric
• Excellent English comprehension Skills
• Working knowledge of Computers
• Professional etiquettes and ability to work with a Team
• Should be willing to in shifts (Standard shift 08:00 am to 10:00 pm IST)
• Should be open to Change
• Minimum of 18 years of age

Hiring Process:

1. Reading Comprehension Assessment & Typing skills
2. Personal Interview (VnA, HR & Line)

Date: Monday to Friday

Timings: 2:00pm 7:00pm

Venue details:
GE Global Servicing,
I Labd, Hyderabad Technology Centre,
Plot no 18, Software Unit Layout,
Opp: Inorbit mall, Hitech City,
Madhapur, Hyderabad- 500081.


Contact -Dora/ Rozina
Email - dorcas.geddam@ge.com
             RozinaHasan.Bhaidani@ge.com

Address:
I-Labs Building
Near Hitech City, Madhapur.
Opposite Inorbit Mall.
Hyderabad

Please make sure you carry a valid ID proof to be allowed entrance into the premises.
 

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(NonTechnical)

Keyskills: BPO Call Center CSR Customer service voice support customer support bpo fresher call center executive international call centercallcenter bpo international bpotele caller Bpo Non Voice semi voicenon voice

Desired Candidate Profile

Education:

UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

• Educational Requirements: Should be minimum 10+2 or a Graduate 
• Minimum of 18 years of age
• Candidates who have already applied and rejected can reapply, only after a month
• Walkin between 2:00 pm - 7:00 pm

Company Profile

GE Capital RF

GE Capital Retail Finance is a captive financial services centre supporting operations for US and Canadian clients. Its RCF division is one of the most successful retail credit providers with more than $30 billion in assets and over 40 million account holders. The business unit provides private label credit card programs, bankcards, and financial services for consumers. It is also a back-office for Sales Finance


It has locations in Hyderabad, India and Manila in Philippines

Contact Details

Recruiter Name:Dora/Rozina

Contact Company:GE Global Servicing

Address: GE Global Servicing, I Labs, Hi – Tech City Madhapur, Opp. Inorbit Mall Hyderabad HYDERABAD,Andhra Pradesh,India

Telephone:9573500277

Reference Id:CSR