Responsibilities Answer reservation calls in a pleasant and courteous manner
Based on the nature of the reservation required, check the availability
of the room /the type of room and confirm the reservation
Try to up sell the higher category rooms
Ensure that all the details are filled in the advance reservation form
See that all amendments / cancellations are made in the amendments /cancellation forms
To keep the sales office updated on sold out dates and category of rooms
To sort out and attach all correspondence with respective advance reservation forms
To keep the guest arrival list ready
To inform follow up with other departments regarding special instructions / facilities
Assist in implementing T.B.E.M processes.
Enabling and adherence of the principles and work practices detailed
under HACCP System in the department viz., Food Safety, Hygiene and
Cleanliness, Health, Storage etc as applicable to the area of your work
place.
Requirements
At least 1 year of working experience in the related field is required for this position.
Salary:
INR 1,50,000 - 2,00,000 P.A
Industry:
Travel / Hotels / Restaurants / Airlines / Railways
Functional Area:
Sales, Retail, Business Development
Role Category:
Other
Role:
Fresher
Keyskills:
Reservation associateexcellent communication skills
Desired Candidate Profile
Education:
UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Doctorate - Doctorate Not Required
Please refer to the Job description above
Company Profile
Taj Palace Hotel,New Delhi(IHCL)
http://www.tajhotels.com
Established in 1903, Taj Hotels Resorts and Palaces is one of Asia's
largest and finest group of hotels, comprising 56 hotels in 39 locations
across India with an additional 18 international hotels in the
Maldives, Mauritius, Malaysia, Seychelles, Australia, UK, USA, Bhutan,
Sri Lanka, Africa and the Middle East. From world-renowned landmarks to
modern business hotels, idyllic beach resorts to authentic Rajput
palaces, each Taj hotel offers an unrivalled fusion of warm Indian
hospitality, world-class service and modern luxury. The Taj, a symbol of
Indian hospitality, has recently completed the centenary of its
landmark hotel, Taj Mahal Palace and Tower, Mumbai. Taj Hotels Resorts
and Palaces is part of the Tata Group, India's premier business house.
