Walk -in:unit Manager (TL) - Canadian Banking Account - 4 Opening(s)

Job Description	Walk -in interview 25-27 Feb : 2-4 PM To meet: Achu Mani,Staffing Level 4,WTC 4,Bagmane World Technology Park,KR Puram,Mahadevpura,Bangalore Mandates - 1) MINIMUM ONE YEAR EXPERIENCE IN VOICE (BANKING OPERATIONS) 2) MINIMUM 1 YEAR EXPERIENCE MANAGING A TEAM 3) SHOULD HAVE HANDLED A TEAM OF AT LEAST 7+ 4) IMMEDIATE JOINEE 5) OPEN TO US SHIFTS 6) RELIEVING LETTERS FROM ALL PAST EXPLOYERS Role - Principal Accountabilities Manage a team of 8 to 12 FTEs To ensure desired customer delight by providing satisfactory response to customer interaction. Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. To interface with respective work center for resolution of complaints. Manage resolution for queries /Issues. To track & ensure closure of complaints. To effectively manage operations for constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Effectively manage shift operations. Interface with IT/HR/ Training/Quality. Collate data & generate MIS report. good knowledge of CSAT an NPS **IMMEDIATE JOINEES PREFERRED** Please carry your updated cv and identity proof.
Desired Profile	Please refer to the Job description above
Experience	4 - 5 Years
Industry Type	BPO / Call Centre / ITES
Role	Team Leader -(NonTechnical)
Functional Area	ITES, BPO, KPO, LPO, Customer Service, Operations
Education	UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization, Post Graduation Not Required DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required
Compensation:	INR 5,00,000 - 5,50,000 P.A. as mentioned
Location	Bengaluru/Bangalore
Keywords	Team Leader, BPO voice
Contact	HR Coordinator MphasiS Limited
Website	http://www.mphasis.com