Job Description
Dear candidates,
Greetings for the day..!!!
IndusInd Bank has urgent opening for the Phone Banking Officer, Please find the JD given below:-
Walkin Date:- 12th May to 16th May 2014
Time:- 10.00 AM to 5 PM
On Saturday 17th May 10.00 AM to 2.00 PM
Location:- Karapakkam ( Chennai)
Education:- Any Graduate (Mandatory)
Languages:- English & Hindi (MAndatory)
Experience:- 6 months to 5 years in credit card
Job Description:-
Attend inbound calls and resolve customer queries/request/complains
Raise customers request /complaints on their behalf in the CRM tool
Generate leads and educate customers about new products & their benefits
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly score card parameters including quality, efficiency and accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met
If interested please walkin, also if you are not interested kindly suggest the same to your friends.
Regards,
HR Team
Greetings for the day..!!!
IndusInd Bank has urgent opening for the Phone Banking Officer, Please find the JD given below:-
Walkin Date:- 12th May to 16th May 2014
Time:- 10.00 AM to 5 PM
On Saturday 17th May 10.00 AM to 2.00 PM
Location:- Karapakkam ( Chennai)
Education:- Any Graduate (Mandatory)
Languages:- English & Hindi (MAndatory)
Experience:- 6 months to 5 years in credit card
Job Description:-
Attend inbound calls and resolve customer queries/request/complains
Raise customers request /complaints on their behalf in the CRM tool
Generate leads and educate customers about new products & their benefits
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly score card parameters including quality, efficiency and accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met
If interested please walkin, also if you are not interested kindly suggest the same to your friends.
Regards,
HR Team
Salary:
INR 1,50,000 - 3,50,000 P.A
Industry:
Banking /
Financial Services /
Broking
Farea:
ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:
Voice
Role:
Associate/Senior Associate -(NonTechnical)
Keyskills:
Phone Banking customer care customer service customer relation inbound processtelecalling inboundCSR CRE senior associate cse csa
Desired Candidate Profile
Education:
UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Smart Graduates with minimum 6 months of experience in inbound calls / customer service. Key Skills :
Excellent verbal communication skills
Good problem solving skills
Ability to comprehend, capture as well as interpret basic customer information
Ability to work under pressure
Strong customer service focus
Telephone etiquette
Knowledge of banking/cards preferred
Excellent verbal communication skills
Good problem solving skills
Ability to comprehend, capture as well as interpret basic customer information
Ability to work under pressure
Strong customer service focus
Telephone etiquette
Knowledge of banking/cards preferred
Company Profile
IndusInd Bank
http://www.indusind.com
IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
http://www.indusind.com
Contact Details
Recruiter Name:HR
Contact Company:IndusInd Bank
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